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Bharti Airtel and Amdocs collaborate to enhance customer experience
Amdocs will create a digital platform to automate and digitize Airtel’s business operations and help the Indian operator create a single-bundled plan and bill for all its services.
Representative image / (Photo: iStock)
The United States-based provider of software and services to communication and media companies, Amdocs, has announced its collaboration with India's leading communication solutions provider Bharti Airtel. According to a press statement, the association aims to drive 5G and IoT (internet-of-things) monetization and enhance Amdocs' end-user customer experience.
The company will create a digital platform to automate and digitize Airtel’s business operations and help the Indian operator create a single-bundled plan and bill for all its services. This comes after Airtel announced successful testing of Ericsson’s pre-commercial Reduced Capability (RedCap) software, a new radio access network (RAN) software solution, on the Airtel 5G network.
Excited about the collaboration with Airtel for monetization platform, Amdocs' group president of technology and head of strategy, Anthony Goonetilleke, said, “Our efforts will ensure Airtel benefits from state-of-the-art technology, while the cloud-ready deployment and auto-scaling capabilities will ensure a flexible and efficient infrastructure.”
Bharti Airtel's chief information officer, Pradipt Kapoor, expressed, “We are delighted to transition to Amdocs’s converged billing platform as we consolidate our digital architecture and optimize service delivery in critical areas like billing”. Kapoor emphasized that Airtel has been constantly looking for ways and means to enhance customer experience with the right use of technology solutions.
Meanwhile, Airtel noted that the Amdocs platform would help customers of Airtel Black, one of the company's offerings. This transition will also aid Airtel in providing for unified customer experience, enhancing billing accuracy and optimising business operations with seamless ecosystem integration and real-time insights, facilitating informed decision-making.
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